Support
Need Help? We’re Here for You.
For assistance with our platform or services, please explore the FAQ section below. If your question isn’t listed, please fill out the inquiry form — our team will respond as soon as possible.
How do I reset my password?
Click the "Can't access your account?" link on the login page to start the password reset process.
How do I submit a support request?
Use the form below to contact our support team and a member of our team will follow up shortly.
Where can I find user guides or documentation?
Documentation is typically provided during onboarding, but it’s always available within the platform.
To access it, visit the Study Documents or Study Resources section in the applicable site.
If you're unable to locate what you need, please submit a request through the form below, and our team will assist you directly.
What are your support hours?
Our support team monitors incoming requests 24 hours a day, 7 days a week.
While standard response times are Monday to Friday, 8 AM – 6 PM EST, urgent issues may be escalated outside of these hours.
We aim to respond to all inquiries within 1 business day.
I’m experiencing a technical issue — what details should I include?
When reporting an issue, please include:
- Product name (e.g., WebCode, WebFXP)
- Description of the issue
- Steps to reproduce it
- Any error messages
- Screenshots, if possible